PreciseFlex Support

Urgent Service Requests

For service requests relating to PreciseFlex robots, IntelliGuide grippers, Guidance Motion controllers, and related peripherals or software, please contact us via Phone: +1 408-224-2838 or Email: support_preciseflex@brooks.com.

Password-Protected Support Library

Customers with a Password

Download the most recent versions of PreciseFlex software and documentation, or visit the archives to download older versions. Note that passwords become obsolete from time-to-time so you may need to get a new password.

Customers without a Password

Email support_preciseflex@brooks.com with your name, company name and the model number and serial number for a purchased product. You should receive a password via email within 1-2 business days. 

• Online Help
• Library of All Documentation and Software
• PreciseFlex Robots
  • Robots
  • Peripherals
• Videos
  • Guidance Development Studio (GDS)
• Guidance Controllers
• Software
  • Guidance Development Studio (GDS) Documentation
  • Guidance Programming Language
  • Software Updates
  • Guidance Development Environment
  • Technical Support Bulletin (TSB)
• Archive
  • TCP Command Server  (TCS) Archive
  • PreciseVision
  • RIO
  • GPL
  • PreciseFlex Documentation and Software Library Archive
  • Firmware
  • GDS
• PreciseFlex Partners

Software Update E-Mail List

If you would like to be notified by email when major software updates are available, email  webadmin_preciseflex@brooksautomation.com with your name, company name and the model number and serial number for a purchased software. You will receive an email notifying you when major software updates are available.